Privacy Policy

‍Last updated: 29 April, 2024

Thank you for choosing the GizAI. GizAI(“Service”) offered by Giz Inc.(“Company”, “we”, “our”, or “us”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website giz.ai, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as online chat and message boards.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
  • Data from Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Interactions with Other Users: If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
  • Online Postings: When you post comments, contributions, or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

4. Personal Information Processing Entrustment

The company’s personal information processing entrustment institutions and the details of entrusted tasks are as follows

  • Google Analytics: We entrust Google Analytics with data analysis and website usage tracking. The provided information includes IP addresses, browser types, pages visited, and other usage data to help us understand how users interact with our Site and improve our services.
  • Google Ads: We use Google Ads for advertising and marketing services. The provided information includes IP addresses, browser types, pages visited, and ad interaction data to deliver targeted advertisements and measure their effectiveness.
  • OpenReplay: We entrust OpenReplay with user session recording and monitoring. The provided information includes IP addresses, browser types, and session recordings to help us monitor user interactions, diagnose technical issues, and enhance user experience on our Site.
  • Freshchat: We use Freshchat for customer support and live chat services. The provided information includes names, email addresses, and chat logs to facilitate customer support interactions and improve service quality.

5. Tracking Technologies

  • Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
  • Internet-Based Advertising: Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

6. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Site.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Policy for Children

We are committed to protecting the privacy of children who use our services. This policy is designed in compliance with the United States Children’s Online Privacy Protection Act (COPPA) and the European Union General Data Protection Regulation (GDPR).

  • We do not knowingly collect or solicit personal information from children under 16 years of age. If you are under 16, please do not provide any personal information on our website or through our services.
  • If we learn that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information as quickly as possible.
  • For users in the European Union, the age of consent may vary between 13 and 16 years old, depending on the specific country’s implementation of GDPR. We adhere to these country-specific requirements.
  • If you believe we might have any information from or about a child under the age specified above, please contact us.

8.1. Parental Rights and Consent

  • Parents or guardians have the right to review the information collected from their child, request its deletion, and refuse to allow any further collection or use of the child’s information.
  • We will obtain verifiable parental consent before collecting, using, or disclosing personal information from children under the specified age.
  • The method we use to obtain parental consent will vary depending on the nature of the information collected and its intended use.

8.2. Protection of Children’s Privacy

We take special precautions to protect the privacy and safety of children using our service:

  1. We only collect personal information from children with parental consent.
  2. We limit the collection of personal information to what is reasonably necessary for participation in our activities.
  3. We give parents access to their child’s personal information and the ability to request changes or deletion of the information.

For more information about our privacy practices or if you have questions, please contact us using the information provided below.

9. Options Regarding Your Information

You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to the contact information below. We will respond to your request within 30 days.

10. Legal Basis for Processing (GDPR)

Under GDPR, the legal basis for processing your personal data includes:

  • Your consent: We process your personal data based on your explicit consent. For example, when you subscribe to our newsletter or agree to receive marketing emails, we process your email address with your consent.
  • The performance of a contract between you and us: We process your personal data to fulfill the terms of the service contract we have with you. For example, we process your payment information and account details to manage your subscription service.
  • Compliance with legal obligations: We process your personal data to comply with our legal obligations. For instance, we retain financial data for tax reporting and accounting purposes as required by law.
  • Protecting your vital interests: We process your personal data to protect your vital interests or those of another person. For example, using data to prevent security threats or fraud.
  • Public interest or for official functions: We process your personal data for tasks carried out in the public interest or in the exercise of official authority. For example, processing data for public health and safety purposes.
  • Our legitimate interests: We process your personal data to pursue our legitimate interests, provided your interests and fundamental rights do not override those interests. For example, analyzing data to improve our services and enhance user experience.

11. Data Subject Rights (GDPR)

If you are a resident of the EU, you have the following rights under GDPR:

  • The right to access: You have the right to request copies of your personal data that we hold. This helps you understand how and why we are using your data.
  • The right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  • The right to erasure: You have the right to request that we delete your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
  • The right to object: You have the right to object to the processing of your personal data under certain conditions, such as when the processing is based on our legitimate interests.
  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

12. International Data Transfers

We may transfer personal data to countries outside the EU/EEA, including to the United States. When we do so, we use Standard Contractual Clauses approved by the European Commission or rely on other recognized legal bases to ensure your data is protected. For example, if you are accessing our subscription SaaS service from outside the EU/EEA, your data may be transferred to and stored on servers located in those countries to ensure the efficient delivery and functionality of our services.

13. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention periods include the nature of the data, the purposes for processing, and the legal requirements. For our subscription SaaS service, this means retaining your personal data for the duration of your subscription and for a reasonable period afterward to comply with legal obligations, handle any disputes, and maintain accurate business records.

14. Contact Us

If you have any questions about our privacy policy, please email us at support@giz.ai or by post to:

Giz Inc.
24A Trolley Square #1240
Wilmington, DE 19806-3334
United States

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